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Home > Troubleshooting and Tips

Troubleshooting and Tips

How do you extend the life of a toner cartridge?

In some cases, the life of a toner cartridge may be extended by taking it out of the machine and gently tapping it to loosen the settled toner inside. Many copiers however include mechanisms to do this automatically, so doing it manually may not gain anything. You can also choose draft quality in Properties while printing; it won’t print as dark and you won’t use as much toner. If your machine has color cartridges, you can opt for black rather than color to save on the colors. In addition, many toner cartridges are designed to operate for a specific number of copies and stop after that even though toner may remain in the cartridge. In that case, the cartridge life cannot be extended.


How do you replace a toner cartridge?

  1. Turn the printer on.
  2. Open the cover.
  3. Push up on the right lever to unlock the toner cartridge.
  4. Remove the old toner cartridge from the printer.
  5. Take the new toner cartridge out of its package and gently shake the toner cartridge.
  6. Hold the tag and gently pull the toner seal upward and remove it.
  7. Insert the cartridge all the way until it stops securely with the arrow mark on the top of the toner cartridge facing up.
  8. Push down on the right lever to lock the toner cartridge.


Generally, printing problems are caused either by a printer or toner cartridge malfunction. Here are some helpful toner cartridge tips to help determine the cause of a printing problem when it arises:

  • Troubleshooting: If you are having printing problems, the best way to determine whether it has to do with the printer or the toner cartridge is to replace the cartridge with one that you know is working well. You can also try switching the cartridge to another machine. If the problem is corrected by changing the toner cartridge, or if the problem continues with the cartridge in another machine, the cartridge is most likely defective. 
  • Maintain Equipment: Frequently clean copiers and printers according to the instructions on your machine. 
  • Use dry paper: Try replacing the copier paper with clean, dry paper since paper absorbs the moisture in the air. 
  • Keep packaged until use: Do not remove the toner cartridge from its packaging until you are ready to use it. The shelf life of an opened cartridge is approximately six months, while the shelf life of an unopened cartridge is approximately 2.5 years. 
  • Handling: When handling a toner cartridge, always protect it from light and never touch the drum surface. Once empty, place cartridges back in its protective foil bag. 
  • Storage: Do not expose cartridges to hot or cold temperatures, or to extreme humidity.